We live 1,000 miles from my in-laws in TX. When my mother-in-law fell ill and we were facing having to find them assisted living, my wife was panicked. Karen was the angel she needed. Karen calmly reviewed the situation and gave my wife everything she needed to have the necessary discussion with her parents. When my wife got to TX Karen guided them all through tours of the facilities and helped them to a decision. I know we all are much better from Karen's assistance. Thank you so much!