My sister needed help to find an assisted living community on short notice recently when she was getting discharged from an acute care facility. My niece and I came from out of town to help her and were unfamiliar with where to look. Bill Thompson was recommended by my sister's primary care physician to assist us. From our first phone call we knew we were in good hands. Bill took his time and listened to our concerns and needs. He set up appointments at multiple facilities and accompanied us to each one, providing insights and information. Bill was patient and kind. We will always appreciate everything Bill did to help us with this important and complex process.

For many people, choosing an assisted living community for a family member comes on quickly and we are often unprepared. While trying to manage a loved one’s medical care and daily needs, finding the time to vette assisted living facilities can be an overwhelming task. This is where Bill comes to the rescue! He has firsthand knowledge of the vast array of communities in the Richmond area, and works with you to understand your loved one’s wants and needs in order to live as independently and comfortably as possible, while also making sure the care they may need now or in the future is immediately available. Not only does he recommend, but he coordinates all the site visits and accompanies you to each visit and facilitates in any way he can to help you through the process. By the way, this is a real review, Bill did this for our family and helped us find a community that “fits” my mother and she is very happy and content. He truly cares and follows up weeks and months afterwards to make sure your loved one is doing well. Bill was a true lifesaver during a difficult time and we are forever grateful.

Unfortunately, we had a fast turn around to find assisted living for my Mother. The rehab facility she was in recommended Mr. Thompson to help with our needs. We met beginning of week and discussed what we were looking for and shared some info about Mom. By the end of the week we were given 3 places and Mr. Thompson set up tours for all the next week. He met with us at each place and we discussed the pros/cons. We chose a place and moved her in same week. Mr. Thompson made this process easier and we are grateful for that! He also visited with her and has followed up with me to see how she is doing. Thank you Mr. Thompson.